Red Cactus build telecom-related software with added value for (almost) every telephony platform. Their awesome software is worldwide available through a partner channel of distributors, telecom resellers, telecom providers, ICT companies and CRM suppliers.
We want to point your attention to
the Bubble
With Bubble you can integrate your favorite CRM software with almost any telephony system. With an incoming and/or outgoing call, you will immediately see an on screen notifications on your PC with relevant customer information and you can immediately open the customer card or perform another action. Bubble also retains recent call data to easily look up which Bubble user called a specific contact number most recently. After the call, it is possible to automatically save a call registration under the customer card, including the call note you made during the call.
CRM Integration Software (CTI)
Top 5 Benefits
CRM Integrations
- Insight and recording who is calling
- Direct customer information available
- Recent call data available of caller
- Open the customer card directly
- Fewer actions, time saving
Bubble features and functions
Pop-up notification
With an incoming, outgoing and forwarded call, an immediate notification with customer information.
Screen & position
Working with multiple screens? Decide at which screen and in what position you want to see the pop-up.
Auto-hide
Indicate whether you want the pop-up to remain or to disappear automatically after x time or action.
Content pop-up
Determine the content of the pop-up per user, department or organization with info from your CRM application.
Single sign-on
No need to remember multiple passwords, login with your Microsoft, Google or Apple account.
Visibility
Visible by pop-up notification color change (from gray to green) that a call has been answered.
Multi-languages
Determine the language of the content in the pop-up by adding the words in the language of your choice.
Internal callers
Don’t want to see a pop-up when a colleague calls you internally? Possibility to turn this function on or off.
Sorting
Prefer to show contacts first instead of companies when using ‘multi-result’? Decide the order yourself.
Mute
Mute the pop-ups for a while? Mute the notifications with a simple mouse click until you turn them on again.
Multi-result
Does a phone number occurs multiple times in your CRM application? Click directly to the next result.
Action buttons
Activate up to 4 buttons with actions that your CRM has to offer (e.g. open client card, start timer, etc.)
Callback request
No more typing callback requests, but emailing the customer data directly to your colleague via a button.
Call control
With call control you can directly answer and end a call via a button in the pop-up notification.
Click to dial
Start an outgoing telephone call with one mouse click from your CRM application or any website.
Email
Do you want to send the caller an email during a telephone conversation? Activate then this button.
To copy
With the copy function, you have a button that allows you to directly copy data to your clipboard.
Select to dial
Is a phone number not clickable in your CRM? With this function you can still make a call.
CRM integration
Activate one of our many CRM integrations or use building blocks to develop an CRM integration yourself.
Call notes
Immediately record your conversation info in a note so that all information is visible to your colleagues.
Telephony system
Bubble connects to almost every telephony system. Is yours not listed yet? Let us know!
Call registration
Call information and call notes can be recorded directly in your CRM under the customer card.
Talk duration
During a phone call, a timer is visible in the pop-up where the duration is displayed in seconds.
Multi-tenant
With this function you are able to be logged in with multiple accounts at the same time from one workplace.
Gateway
If a CRM application itself has a built-in telephony module, Bubble can be used as a gateway.
Fast Rollout
Via a wizard you can roll out a profile directly to a department or the entire company in a few clicks.
Regular Updates
With a Bubble license you are always entitled to the latest functions that can be installed with one click.
Profiles
You can configure multiple profiles so that you as a user are able to switch quickly to another profile.
Compatibility
Bubble is available as a native software application for both Windows and macOS users.
Support
From Bubble you can submit a support ticket in case of calamities so that we can help you in a targeted way
Available CRM- ERP- Phone Integrations
Below you can find some of the key CRM- ERP- and administration software connectors.
Odoo CRM connector VoIP
With the Odoo CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. These include customer information contained within Odoo and you also have the ability open the customer card directly from these notifications. The Odoo connector is part of the Bubble telephony integration from Red Cactus.
SuperOffice CRM connector VoIP
With the SuperOffice CRM telephony connector, incoming and outgoing calls will generate on screen notifications on your PC. These include customer information contained within SuperOffice and you also have the ability open the customer card directly from these notifications. The SuperOffice connector is part of the Bubble telephony integration from Red Cactus.
You have other CRM/ERP?
Looking for a specific connector but can’t find it? Through the button below we will inform you about the possibilities and the costs so that we can realize it for you within a few weeks.
Please reach out for personalized demo and discussion.